FAQ
Welcome to Averrhome’s Frequently Asked Questions.
Here you can find information about ordering, shipping, delivery, returns, refunds, and customer support.
1. Where does Averrhome ship?
Averrhome currently provides shipping services to customers located in the United States.
Customers are responsible for providing accurate and complete shipping information when placing an order.
2. How much does shipping cost?
For orders shipped within the United States, the following shipping options currently apply:
Orders of $69.00 USD or more:
Free Shipping
Standard Shipping:
$13.90 USD
Upgrade Express:
$5.99 USD for qualifying orders of $199.00 USD or more.
The available shipping method and applicable shipping cost will be displayed during checkout before payment is completed.
3. How long does delivery take?
The estimated delivery time shown for the available shipping options is:
7–12 business days
Delivery times are estimates and may vary due to circumstances outside our reasonable control, including carrier delays, weather conditions, public holidays, transportation interruptions, local delivery conditions, or other unexpected circumstances.
Business days generally exclude weekends and public holidays.
4. How do I qualify for free shipping?
Orders with a qualifying order value of:
$69.00 USD or more
are eligible for Free Shipping within the United States.
Orders that do not meet the free shipping threshold may be subject to the applicable shipping fee displayed during checkout.
5. Can I use Upgrade Express?
An Upgrade Express shipping option is available for qualifying orders of $199.00 USD or more.
The Upgrade Express fee is currently $5.99 USD.
The applicable shipping option and fee will be displayed during checkout before payment is completed.
6. Can I change or cancel my order?
If you need to request an order change or cancellation, please contact us as soon as possible at:
We will review your request based on the current status of your order.
Once an order has entered processing, fulfillment, or shipment preparation, changes or cancellations may no longer be possible.
7. Can I change my shipping address after placing an order?
If you notice an error in your shipping address, please contact our customer service team as soon as possible.
We will make reasonable efforts to assist before your order enters fulfillment or shipment preparation.
However, we cannot guarantee that an address can be changed once the order has been processed or shipped.
Customers are responsible for providing accurate and complete delivery information during checkout.
8. How can I track my order?
Once your order has been processed and shipped, tracking information will be provided when available.
If you have questions about your order status, please contact us at:
Please include your order number and the email address used during checkout so that we can locate your order more efficiently.
9. What should I do if my order is delayed?
If your order has not arrived within the estimated delivery timeframe, please contact us at:
Please provide your order number and any available tracking information.
Our customer service team will review the available information and provide assistance.
10. What should I do if I receive a damaged, defective, or incorrect item?
If your order arrives damaged, defective, incorrect, or materially different from the product you ordered, please contact us as soon as possible.
Please provide:
- Your order number;
- A description of the issue;
- Clear photos or videos showing the problem where applicable.
Our customer service team will review the information and provide appropriate assistance based on the circumstances.
11. Can I return an item?
Returns are handled according to our Return & Refund Policy.
Before returning any product, please contact us at:
Please do not send products back before receiving return instructions from our customer service team.
12. How are refunds processed?
Approved refunds are handled according to our Return & Refund Policy.
If a refund is approved, it will generally be issued to the original payment method used for the purchase.
The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.
13. How can I contact Averrhome?
If you have questions regarding products, orders, shipping, returns, refunds, or other purchase-related matters, please contact us using the information below.
Customer Service Email:
service@averrhome.com
Business Phone:
+86-27-87632546
Brand Name:
Averrhome
Legal Company Name:
Hubei Zhisheng Xingsu Technology Co., Ltd.
Business Address:
Room C1174, Room 04, 3rd Floor, Building 1, Phase III, International Enterprise Center, No.1 Special Guanggu Avenue, East Lake High-Tech Development Zone, Wuhan City, Hubei Province, P.R.China
Website:
averrhome.com
Averrhome is operated by Hubei Zhisheng Xingsu Technology Co., Ltd.