Terms of Purchase
Effective Date: October 16, 2026
These Terms of Purchase apply to orders placed through Averrhome, an online retail brand operated by Hubei Zhisheng Xingsu Technology Co., Ltd.
By placing an order through our website, you acknowledge that you have reviewed and agreed to these Terms of Purchase together with our Terms of Service, Privacy Policy, Shipping Policy, and Return & Refund Policy.
Please review these terms carefully before completing your purchase.
1. Customer Eligibility
By placing an order through Averrhome, you confirm that:
- You have the legal capacity required to enter into a purchase agreement under applicable law;
- The information you provide during checkout is accurate, current, and complete;
- You are authorized to use the payment method submitted with your order;
- You will use products purchased through our website only for lawful purposes;
- If you provide information on behalf of another person, you are authorized to provide that information.
2. Product Information
We make reasonable efforts to provide clear and accurate product descriptions, images, specifications, and other relevant information.
Product appearance may vary slightly from images shown on the website due to screen settings, photography, manufacturing variations, or other reasonable factors.
We may update product information, availability, pricing, specifications, or other details when reasonably necessary.
3. Pricing
Product prices are displayed on our website and may change from time to time.
The price applicable to your purchase is the price displayed at checkout when you submit your order, subject to correction of obvious pricing or technical errors where permitted by applicable law.
Any applicable shipping charges will be displayed during checkout before the order is completed.
4. Shipping Charges and Delivery
For orders shipped within the United States, the current shipping options include:
Orders of $69.00 USD or more:
Free Shipping
Standard Shipping:
$13.90 USD
Upgrade Express:
$5.99 USD for qualifying orders of $199.00 USD or more.
The estimated delivery time currently shown for the available shipping options is 7–12 business days.
Shipping availability, applicable fees, and delivery estimates will be displayed during checkout.
Additional information is provided in our Shipping Policy.
5. Payment
Payment must be completed using one of the payment methods available during checkout.
By submitting payment information, you confirm that the information provided is accurate and that you are authorized to use the selected payment method.
Payment processing may be handled by third-party payment service providers.
We do not guarantee that every payment method will be available at all times.
6. Order Submission and Acceptance
Submitting an order through our website does not necessarily mean that the order has been accepted.
We may review an order before fulfillment for reasons including:
- Successful payment authorization;
- Product availability;
- Verification of shipping information;
- Fraud or security checks;
- Correction of obvious pricing or technical errors.
We may refuse or cancel an order where reasonably necessary, including when payment cannot be verified, a product is unavailable, information is incomplete or inaccurate, or suspicious activity is identified.
If an order is canceled after payment has been successfully collected, any applicable refund will be handled according to the circumstances of the order and applicable law.
7. Order Confirmation
After an order is successfully submitted, you may receive an order confirmation containing relevant purchase information.
Please review your order details carefully after placing your order.
If you notice an error, please contact us as soon as possible at:
We will review the request based on the current status of your order.
8. Order Changes and Cancellations
If you need to request a change or cancellation, please contact our customer service team as soon as possible.
We will review the request according to the current status of your order.
Once an order has entered processing, fulfillment, or shipping preparation, changes or cancellations may no longer be possible.
9. Shipping and Delivery
Customers are responsible for providing complete and accurate delivery information when placing an order.
Estimated delivery times are not guaranteed and may be affected by circumstances outside our reasonable control, including carrier operations, weather conditions, public holidays, transportation interruptions, local delivery conditions, or other unexpected circumstances.
Further information regarding shipping and delivery is provided in our Shipping Policy.
10. Returns
Eligible return requests must generally be submitted within 14 days after the order is received.
Before returning any product, please contact us at:
Our customer service team will review the request and provide appropriate return instructions where applicable.
Please do not send products back without contacting us first.
Returned products must meet the eligibility requirements described in our Return & Refund Policy.
11. Refunds
Approved refunds are generally issued to the original payment method used for the purchase.
The time required for a refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
Refund eligibility and related conditions are governed by our Return & Refund Policy.
12. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, incorrect, or materially different from the product ordered, please contact us as soon as possible.
Please provide your order number, a description of the issue, and clear photos or other supporting information where appropriate.
Our customer service team will review the information and provide further instructions based on the circumstances and applicable law.
13. Customer Responsibilities
Customers are responsible for:
- Providing accurate contact, billing, and shipping information;
- Reviewing product information before completing a purchase;
- Following applicable product instructions and usage information;
- Contacting us promptly if there is an issue with an order;
- Using purchased products in a lawful and appropriate manner.
14. Fraud and Unauthorized Transactions
Averrhome may review orders for fraud prevention, payment verification, and security purposes.
We may delay, refuse, or cancel an order where there are reasonable concerns regarding unauthorized payment activity, false or misleading information, or suspected fraudulent activity.
15. Limitation of Liability
To the extent permitted by applicable law, Averrhome and Hubei Zhisheng Xingsu Technology Co., Ltd. will not be responsible for indirect, incidental, special, or consequential losses arising from a purchase where such liability may legally be limited.
Nothing in these Terms of Purchase limits any rights or protections that cannot legally be excluded under applicable consumer protection laws.
16. Changes to These Terms
We may update these Terms of Purchase when reasonably necessary to reflect changes to our business practices, website operations, services, or legal requirements.
Any updated version will be published on this page with a revised effective date.
17. Applicable Law
These Terms of Purchase are subject to applicable laws and regulations, including any mandatory consumer protection rights that apply based on the customer's location.
Nothing in these terms is intended to limit or waive any rights that cannot legally be excluded or waived.
18. Contact Information
If you have questions about an order, payment, shipping, return, refund, or these Terms of Purchase, please contact us using the information below.
Customer Service Email:
service@averrhome.com
Business Phone:
+86-27-87632546
Legal Company Name:
Hubei Zhisheng Xingsu Technology Co., Ltd.
Business Address:
Room C1174, Room 04, 3rd Floor, Building 1, Phase III, International Enterprise Center, No.1 Special Guanggu Avenue, East Lake High-Tech Development Zone, Wuhan City, Hubei Province, P.R.China
Averrhome is operated by Hubei Zhisheng Xingsu Technology Co., Ltd.