Shipping Policy
Effective Date: October 16, 2026
This Shipping Policy explains the shipping options, delivery estimates, and related terms that apply to orders placed through Averrhome.
We aim to provide a clear and reliable delivery experience by keeping customers informed throughout the order processing and shipping process.
1. Shipping Destination
Averrhome currently provides shipping services to customers located in the United States.
Customers are responsible for providing accurate and complete shipping information when placing an order, including the correct delivery address and contact information.
2. Shipping Options and Costs
For orders shipped within the United States, the following shipping options currently apply:
Orders of $69.00 USD or more:
Free Shipping
Standard Shipping:
$13.90 USD
Upgrade Express:
$5.99 USD for qualifying orders of $199.00 USD or more.
The available shipping options and applicable shipping charges will be displayed during checkout before payment is completed.
3. Estimated Delivery Time
The current estimated delivery time shown for the available shipping options is:
7–12 business days
Delivery times are estimates only and may vary due to circumstances outside our reasonable control, including:
- Carrier delays;
- Weather conditions;
- Public holidays;
- Transportation interruptions;
- Local delivery conditions;
- Other unexpected circumstances.
Business days generally exclude weekends and public holidays.
4. Free Shipping Eligibility
Orders with a qualifying order value of $69.00 USD or more are eligible for Free Shipping within the United States.
Orders below the applicable free shipping threshold may be charged the Standard Shipping fee shown during checkout.
5. Upgrade Express
For qualifying orders of $199.00 USD or more, customers may have the option to select Upgrade Express.
The current Upgrade Express charge is $5.99 USD.
The applicable shipping option and charge will be displayed during checkout before the order is completed.
The estimated delivery time currently shown for Upgrade Express is 7–12 business days.
6. Order Processing
After an order is submitted, our team will review and prepare the order for shipment.
Processing times may vary depending on product availability, order volume, and other operational factors.
If you need to request an order modification or cancellation, please contact us as soon as possible at:
We will review your request based on the current status of your order.
Once an order has entered fulfillment or shipping preparation, changes or cancellations may no longer be possible.
7. Shipping Confirmation and Tracking
Once your order has been shipped, tracking information will be provided when available.
Tracking information is provided by the applicable shipping carrier and may require additional time to become active after shipment.
Customers may use the tracking information provided to follow the progress of their delivery.
8. Incorrect or Incomplete Shipping Information
Customers are responsible for ensuring that all shipping information provided during checkout is accurate and complete.
If you notice an error in your shipping address, please contact our customer service team as soon as possible.
We will make reasonable efforts to assist before the order enters fulfillment or shipping preparation. However, we cannot guarantee that address changes can be completed after processing or shipment has begun.
Additional costs resulting from incorrect or incomplete shipping information may be the responsibility of the customer where permitted by applicable law.
9. Delayed Shipments
Although we work to deliver orders within the estimated timeframe, delays may occasionally occur.
If your order has not arrived within the estimated delivery period, please contact us at:
Please include your order number and any relevant tracking or order information so that our customer service team can review the situation and provide assistance.
10. Lost or Missing Packages
If tracking information indicates that your package may be lost, or if your order has not been delivered within the estimated delivery period, please contact us.
Our customer service team will review the available shipping information and, where appropriate, work with the relevant shipping carrier to determine the next steps.
11. Damaged Packages or Items
If your package or product arrives damaged, please contact us as soon as possible at:
Please provide:
- Your order number;
- A description of the issue;
- Clear photos of the package and affected item where applicable.
We will review the information provided and provide further instructions based on the circumstances.
12. Refused or Undeliverable Packages
If a package cannot be delivered because of an incorrect or incomplete address, repeated delivery failure, refusal of delivery, or another issue caused by the recipient, additional shipping or return costs may apply where permitted by applicable law.
13. Contact Information
If you have questions regarding shipping, delivery, tracking, or your order, please contact us using the information below.
Customer Service Email:
service@averrhome.com
Business Phone:
+86-27-87632546
Legal Company Name:
Hubei Zhisheng Xingsu Technology Co., Ltd.
Business Address:
Room C1174, Room 04, 3rd Floor, Building 1, Phase III, International Enterprise Center, No.1 Special Guanggu Avenue, East Lake High-Tech Development Zone, Wuhan City, Hubei Province, P.R.China
Averrhome is operated by Hubei Zhisheng Xingsu Technology Co., Ltd.