Terms of Service
Effective Date: October 16, 2026
Welcome to Averrhome.
These Terms of Service govern your access to and use of averrhome.com and the related services provided by Averrhome, an online retail brand operated by Hubei Zhisheng Xingsu Technology Co., Ltd.
By accessing our website, browsing our products, placing an order, or otherwise using our services, you agree to these Terms of Service. Please review these terms carefully before using our website.
1. Use of Our Website
You may use our website only for lawful purposes and in accordance with these Terms of Service.
You agree not to use our website in any manner that could damage, disable, interfere with, or impair the operation, security, or functionality of the website or negatively affect other users.
You must not attempt to obtain unauthorized access to any part of our website, accounts, systems, or networks connected to our services.
2. Customer Information
When placing an order or contacting us, you agree to provide information that is accurate, current, and complete.
You are responsible for ensuring that your billing, shipping, contact, and payment information is correct.
Averrhome is not responsible for delays or delivery issues caused by inaccurate or incomplete information provided by the customer, except where otherwise required by applicable law.
3. Products and Product Information
We make reasonable efforts to provide clear and accurate information about products available through our website.
Product images are intended to represent products as accurately as reasonably possible. However, colors, appearance, dimensions, or other visual details may vary slightly due to screen settings, photography, manufacturing differences, or other reasonable factors.
We may update product descriptions, specifications, availability, or other product information when reasonably necessary.
4. Prices and Payments
Product prices are displayed on our website and may be updated from time to time.
The price applicable to an order is the price displayed at checkout when the order is submitted, subject to correction of obvious pricing or technical errors where permitted by applicable law.
Customers are responsible for providing valid payment information and authorizing the applicable payment provider to process the transaction.
Payment processing may be provided by third-party payment service providers.
We do not guarantee that every payment method will be available at all times.
5. Orders
Submitting an order does not necessarily mean that the order has been accepted.
We may review orders before fulfillment for reasons including payment verification, product availability, shipping information, security checks, or other legitimate business purposes.
We may refuse or cancel an order where reasonably necessary, including in cases involving suspected fraud, payment problems, pricing or technical errors, product unavailability, or inaccurate order information.
If a paid order is canceled by us, any applicable refund will be handled according to the circumstances of the order and applicable law.
6. Shipping and Delivery
Shipping destinations, available shipping options, applicable charges, and estimated delivery times are described in our Shipping Policy.
For orders shipped within the United States, the current shipping options include:
Orders of $69.00 USD or more:
Free Shipping
Standard Shipping:
$13.90 USD
Upgrade Express:
$5.99 USD for qualifying orders of $199.00 USD or more.
The estimated delivery time currently shown for the available shipping options is 7–12 business days.
Delivery estimates are not guaranteed and may be affected by carrier operations, weather conditions, public holidays, transportation interruptions, local delivery conditions, or other circumstances outside our reasonable control.
7. Returns and Refunds
Returns and refunds are handled in accordance with our Return & Refund Policy.
Eligible return requests must generally be submitted within 14 days after the order is received.
Customers should contact us at service@averrhome.com before returning any product so that we can review the request and provide appropriate return instructions.
8. Order Changes and Cancellations
If you need to request a change or cancellation to an order, please contact us as soon as possible.
We will review the request based on the current status of the order.
Once an order has entered processing, fulfillment, or shipping preparation, changes or cancellations may no longer be possible.
9. Intellectual Property
Unless otherwise stated, content available on our website, including text, graphics, page layouts, logos, design elements, images, and other materials, is owned by or licensed to Averrhome or its applicable service providers and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, republish, or commercially use website content without appropriate authorization, except where permitted by applicable law.
10. Third-Party Services and Links
Our website may use or provide access to services operated by third parties, including payment processors, shipping carriers, analytics providers, advertising or marketing service providers, and other service providers.
We may also provide links to third-party websites for convenience.
Averrhome does not control third-party websites or services and is not responsible for their independent content, practices, policies, or availability.
11. Prohibited Activities
You may not use our website or services to:
- Engage in unlawful or fraudulent activity;
- Submit false, misleading, or inaccurate information;
- Interfere with website security, functionality, or operation;
- Attempt unauthorized access to systems, accounts, or data;
- Upload or transmit malicious software or harmful code;
- Violate the intellectual property or legal rights of others;
- Use the website in a manner that violates applicable laws or regulations.
12. Disclaimer of Warranties
We make reasonable efforts to maintain the availability and accuracy of our website and services. However, we do not guarantee that the website or services will always operate without interruption, delay, technical errors, or other issues.
To the extent permitted by applicable law, our website and services are provided on an “as available” basis.
Nothing in these Terms of Service excludes or limits any rights or protections that cannot legally be excluded under applicable consumer protection laws.
13. Limitation of Liability
To the extent permitted by applicable law, Averrhome and Hubei Zhisheng Xingsu Technology Co., Ltd. will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or services where such liability may legally be limited.
Nothing in these Terms limits liability that cannot legally be excluded or restricted under applicable law.
14. Privacy
Your use of our website is also subject to our Privacy Policy.
Our Privacy Policy explains how personal information may be collected, used, stored, and otherwise processed when you interact with Averrhome.
15. Changes to These Terms
We may update these Terms of Service when reasonably necessary to reflect changes to our services, business practices, website operations, or legal requirements.
The updated version will be published on this page with a revised effective date.
Your continued use of the website after an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.
16. Governing Law
These Terms of Service are subject to applicable laws and regulations, including any mandatory consumer protection rights that apply based on the customer's location.
Nothing in these Terms is intended to restrict or waive any rights that cannot legally be excluded or waived.
17. Contact Information
If you have questions about these Terms of Service, your use of our website, or other purchase-related matters, please contact us using the information below.
Customer Service Email:
service@averrhome.com
Business Phone:
+86-27-87632546
Brand Name:
Averrhome
Legal Company Name:
Hubei Zhisheng Xingsu Technology Co., Ltd.
Business Address:
Room C1174, Room 04, 3rd Floor, Building 1, Phase III, International Enterprise Center, No.1 Special Guanggu Avenue, East Lake High-Tech Development Zone, Wuhan City, Hubei Province, P.R.China
Website:
averrhome.com
Averrhome is operated by Hubei Zhisheng Xingsu Technology Co., Ltd.