Return & Refund Policy
Effective Date: October 16, 2026
At Averrhome, we aim to make our return and refund process clear and easy to understand. Please review the following policy before submitting a return request.
1. Return Period
You may request a return within 14 days after receiving your order.
To qualify for a return, the item should be in substantially the same condition as when it was received, unused or unworn where applicable, and include any original packaging, accessories, or parts reasonably necessary to evaluate the return.
Items that have been used, modified, or damaged after delivery may not be eligible for return.
2. How to Request a Return
Before sending any item back, please contact our customer service team at:
When submitting a return request, please provide:
- Your order number;
- The email address used to place the order;
- The item you would like to return;
- The reason for the return;
- Photos or other supporting information where relevant.
Our customer service team will review your request and, if approved, provide the appropriate return instructions.
Please do not send any product back without contacting us first.
The business address listed in this policy is not a return address unless our customer service team specifically instructs you to send an item there.
3. Return Shipping Costs
Unless otherwise required by applicable law, return shipping costs may be the responsibility of the customer when a return is requested due to a change of mind, incorrect selection, or another reason not caused by Averrhome.
If you receive an item that is damaged, defective, or incorrect, please contact us before returning the item so that we can review the situation and provide appropriate instructions.
4. Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at:
Please provide your order number, a description of the issue, and clear photos or other supporting information where appropriate.
We will review the information provided and determine an appropriate resolution based on the circumstances and applicable law.
5. Non-Returnable Items
A return may not be accepted if:
- The item has been used, altered, or damaged after delivery;
- Required parts, accessories, or packaging reasonably necessary to assess the return are missing;
- The return request is submitted outside the applicable 14-day return period;
- The return otherwise does not qualify under applicable law or the conditions described in this policy.
If you are uncertain whether an item qualifies for return, please contact us before sending it back.
6. Refunds
Once an approved return has been received and reviewed, we will notify you regarding the status of your refund.
If the refund is approved, it will generally be issued to the original payment method used for the purchase.
The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.
7. Original Shipping Charges
Original shipping charges are generally non-refundable unless the refund is required due to an error on our part or otherwise required by applicable law.
8. Order Cancellations
If you would like to request an order cancellation, please contact us as soon as possible at:
We will review the cancellation request based on the current status of your order.
Once an order has entered the fulfillment or shipping process, cancellation may no longer be possible.
9. Contact Information
If you have questions about returns, refunds, cancellations, or other order-related matters, please contact us using the information below.
Customer Service Email:
service@averrhome.com
Business Phone:
+86-27-87632546
Legal Company Name:
Hubei Zhisheng Xingsu Technology Co., Ltd.
Business Address:
Room C1174, Room 04, 3rd Floor, Building 1, Phase III, International Enterprise Center, No.1 Special Guanggu Avenue, East Lake High-Tech Development Zone, Wuhan City, Hubei Province, P.R.China
Averrhome is operated by Hubei Zhisheng Xingsu Technology Co., Ltd.